Mr Fireplace
About
Fireplace Services
Mr Fireplace is the best place to spend your leisure time tasting delicious food and enjoying the nice atmosphere. After visiting our restaurant you will definitely have a wish to come back!
Location
Adress: 5410 17 Avenue SE, Calgary, AB T2A 0W1
Phone: (403) 272-9845
Work Hours
Reviews
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Amie S.
We have had our fireplace cleaned and maintained by this company twice (every other year for the last 3 years) and their service has been amazing. The gentleman who came to our house, both times, has been polite and explained to me what he was doing as he was doing it; per my request. He was quick, did a great job cleaning up, and showed me how to clean it between servicing so that I could maintain it myself between services.
I recently called regarding a melted plastic bag on the glass and they were able to help me remedy the situation over the phone, as well.
I would recommend them to anyone who wants quality service at a decent price! -
Chris T.
Buyer beware!! I had Mr. Fireplace come out to service my fireplace in Calgary. Within a few minutes of the service guy arriving he had shattered the front glass. Fortunately, the company had an extra glass available and after the fireplace was serviced a new glass was installed. The company then proceeded to charge me $280 for a what was supposed to be a $125 job. The service guy claimed this was the standard charge and I was not being charged for the glass. He was at my house for a total of 30 minutes. I called Mr Fireplace for an explanation. How could I be charged $280 for a job that was quoted $125 over the phone? The owner Brian called me back a couple of days later. He explained that I was indeed being charged to replace the glass (hence the extra charges) because I did not have proof that I had properly maintained the glass, therefore it was not the service guys fault. Unless you have proof that you have had your fireplace maintained annually don't hire this company as they will assume no liability. Misleading company! Stay Away.
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Judy C.
Mr Fireplace may be good at servicing existing fireplaces but they are the worst for customer service and installs on new units. We purchased a new gas insert Dec. 2014. It is now almost Aug 2015 and it is still not operational. I have been on the phone almost daily for over a month. They have made excuses and not followed through on commitments etc. W have another new insert to install this winter but WILL NOT use Mr Fireplace. When dealing with a service that involves gas in your home you don't want a service company that is extremely unreliable and unwilling to recognize and take ownership of their poor service.